Top 5 Ways to Troubleshoot Your Broadband Internet Connection
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There are few things in life as frustrating as an "Address Not Found" message in your Web browser. Timed-out connections, a little red X in your network connection icon, or an "Internet Explorer cannot display the Web page" error screen all add up to the same dismal problem -- something's wrong with your Internet connection.
Finding and fixing the problem is never easy, mainly because there are so many places where something can go wrong. We're going to walk you through five relatively easy steps that will solve the majority of broadband Internet connection problems, no matter what kind of Internet service you use. We'll have you up and running, reading celebrity gossip and updating your Facebook status in no time.
- Check the Wires
- Power Cycling
- Weathering Storms with Satellite Internet Connections
- Wireless Router Outages
- More Cable and Configuration Problems
5: Check the Wires
It may seem obvious, but one of the easiest troubleshooting steps you can take yourself is to check all the cables and connections involved in your Internet connection. This is true no matter what kind of connection you have. Even if you're sure nothing has changed, it only takes a minute to make sure.
Start where your Internet service enters your house. This might be your cable company's line drop, a satellite dish antenna or a phone line. Make sure the cable is connected securely, and any cabling that runs outside the house hasn't been damaged by weather or chewed on by birds, bugs or squirrels. Just be careful if there are any electrical lines around -- and if you see damaged lines of any kind, don't touch them, just call the cable or phone company.
Next, follow the cables through your house, checking connections at every appropriate point. If you use a router, check those connections, too, and make sure the correct cable is going to the correct place. If your router feeds several different computers or gaming systems, it can get confusing to keep track of which cable goes where.
If the cabling and connections seem OK, the next step is to power cycle your modem.
4: Power Cycling
Power cycling might sound exciting, but it just means turning your modem off, waiting a few seconds, then turning it on again. This works regardless of your connection type, whether you get your Internet via cable, DSL or satellite. The easiest way to turn it off is to disconnect the power cord where it plugs into the modem itself (they don't always have on/off switches, but if yours does, that should work, too). Wait about 30 seconds, and then plug it in again. Sometimes, that's all it takes. Once the modem has cycled through its usual boot-up sequence, you may find your connection works again.
If this doesn't do the trick, a more elaborate power cycling sequence might. You'll have to turn off every device on your network, then power them on again in a particular order.
First, shut off your computer, then unplug the power cords from your modem, router, access point and hub.When you turn things on again, follow the signal from the modem toward the computer. In other words, power up the modem first, then power up your router or hub, then turn on your computer last. As you turn on each device, wait for it go through its boot-up sequence before powering up the next device in line. You can determine the status by watching the lights on the device itself.
Still no connection? If you use a satellite Internet service, we'll troubleshoot your unique problems in the next section.
3: Weathering Storms with Satellite Internet Connections
If you access the Internet with a satellite service, you have your own set of issues to deal with. The first potential issue is line of sight. Satellite Internet connections use a special two-way dish, and the dish has to be pointed directly at the satellite at a very particular angle. The problems start when anything gets between your antenna and the satellite.
Overgrown greenery, snow and ice or leaves and other debris could be blocking your dish, so you'll have to get to the dish to clear it off. This can be especially difficult if it's mounted on the roof.
Odd as it may seem, weather hundreds of miles away can also affect your satellite connection. Because the satellite is over the equator, your dish points south (that is, if you're in the Northern Hemisphere). The farther you are from the equator, the less direct the line of sight is. Your dish has to send and receive signals through a long stretch of atmosphere to the south, so southerly storms many miles away can still cause interference.
If there's nothing in the way, and the weather is clear from your roof all the way to Guatemala, your dish might be misaligned. If it isn't pointing in the proper direction, your connection will fail. Satellite dish antennas require much more precise adjustment than TV dish antennas do - it's probably a good idea to call your Internet service provider for help, rather than trying to adjust it yourself.
And on top of that, the problem might be beyond everyone's control. Sunspots are massive flares on the surface of the sun that send intense blasts of energy at the Earth. That energy can severely disrupt satellite communications.
Next, we'll diagnose some common wireless problems.
2: Wireless Router Outages
If you use a wireless access point or wireless router to access the Internet with a laptop, then the wireless connection might be the cause of your problem. You may have to use a wired connection to your network until the wireless problem is solved. You'll also want to have a copy of your wireless access point or router's user manual nearby.
There are two main potential issues with wireless connections: configuration problems and security problems. Consult the user manual to see how to access the wireless device -- this is usually done by typing the device's IP address into a Web browser. From there, you'll need to check the manual to find the proper settings. You'll probably have to call your Internet service provider (ISP) for assistance, because the necessary configuration will vary tremendously depending on the type of network you have and the type of connection provided by your ISP.
The wireless device's security settings could also be causing problems. You can access these settings the same way you accessed the configuration. If you have a wireless security protocol enabled, you won't be able to access the wireless device without using the proper password. You can set and reset the password the same way you can change the other settings.
If none of these steps have solved your connection problem, there are still a few last-ditch efforts you can attempt.
1: More Cable and Configuration Problems
Chances are, part of your home network involves cat5 or cat5e Ethernet cables. If you're using the wrong kind of cable, it could defeat your Internet connection efforts. Crossover cable should only be used to connect two computers directly. If you're connecting devices with a hub or router, straight-through cables should be used. How can you tell the difference? Sometimes crossover cables are labeled by the manufacturer. If not, it's a bit technical to figure out (it involves checking the pairs of wires at the connectors). If possible, just try a different cable to see if that helps.
The problem might be with the computer you're trying to connect to the Internet. Network configuration troubleshooting depends on operating system, connection type and other factors. If your computer has a network icon, it might displays a red X or other error message if there's a problem. If there's no error message and your connection still won't work, some operating systems have the ability to self-diagnose to determine if there's another issue.
If everything else seems to be working OK, then the problem might be with your ISP. Contact its technical support line and ask. If the ISP isn't suffering an outage (they do, from time to time), technical support representatives might walk you through some of the steps you already went though, and they may even be able to test your connection or reset your modem.
For more information on broadband connections and related topics, make a connection to the next page.
Lots More Information
- 5 Tips to Improve Your Wireless Connection
- How Ethernet Works
- How Cable Modems Work
- How WiFi Works
- How DSL Works
- How does satellite Internet operate?
- How Satellite Internet Receivers Work
- Which is better to use for a cable modem -- a USB connection or an Ethernet card?
- Microsoft. "How to troubleshoot possible causes of Internet connection problems in Windows XP." (April 13, 2009)http://support.microsoft.com/kb/314095
- Microsoft. "Troubleshooting network connection problems." (April 14, 2009) http://www.microsoft.com/windowsxp/using/networking/maintain/troubleshoot.mspx
- AT&T. "Troubleshooting your High Speed Internet connection problems." (April 12, 2009)http://helpme.att.net/viewlets/dsl/connectivity/index.shtml
Please copy/paste the following text to properly cite this HowStuffWorks.com article:
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How to Fix Your Internet Connection: Troubleshoot Common Issues
Methods for improving and repairing your connection
Last Updated: September 27, 2023 Fact Checked
Slow or Inconsistent Wi-Fi Connections
Simple fixes for connection issues, advanced fixes for connection issues.
This article was co-authored by wikiHow staff writer, Kyle Smith . Kyle Smith is a wikiHow Technology Writer, learning and sharing information about the latest technology. He has presented his research at multiple engineering conferences and is the writer and editor of hundreds of online electronics repair guides. Kyle received a BS in Industrial Engineering from Cal Poly, San Luis Obispo. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 806,060 times. Learn more...
While some network issues can only be addressed from your Internet Service Provider's (ISP's) side, there are plenty of simple steps that you can take to resolve minor to moderate network issues at home! From repositioning your router to resetting the network, there are a few things you can try to get things working. This wikiHow will show you how to fix your internet connection, from handling slow Wi-Fi networks to troubleshooting problems on your PC or Mac.
Things You Should Know
- For slow internet, move your router so there are as few obstacles as possible between it and your device.
- Restart your router and modem to resolve common internet connection issues.
- If your problem persists, try updating your router firmware by navigating to its router login page.
- If you’re having connection issues on a different floor of your home, try different antenna angles for better coverage.
- The best way to ensure a consistent Internet connection is by minimizing the number of obstacles between your Internet device and the router.
- Make sure to check what speed your router is rated for. This is typically labeled AC####, where the four numbers represent the speed in megabits per second (mbps). Get a router that matches or exceeds your internet plan’s mbps.
- If your computer is able to connect to the Internet while connected directly to the router, your computer's wireless reception is most likely the problem.
- If your computer is able to connect to the Internet while connected directly to the modem, then the issue is likely cause by your router.
- If you cannot connect to the internet while connected directly to your modem, there is something wrong with the modem or with your internet service in general. You'll need to get in touch with your internet service provider's technical support line to fix modem-related issues.
- To stay relatively up-to-date, consider clearing your browser's cache once per month.
- Internet Explorer
- Restarting your computer will often also turn back on your Internet adapter if it was off.
- You may have to hold the Fn button in order to be able to press the Wi-Fi button.
- The Wi-Fi button usually looks like three curved lines increasing in size.
- Skip this step on a desktop computer.
- Many modems can also be soft-reset in this manner.
- In some cases, you can soft-reset your network by opening your router's page and clicking a Reset button in the "Advanced" or "Power" options.
- In most cases, the "reset" button is a recessed button on the back of the modem and router, meaning that you'll need to use a pen or a paperclip (or similar tool) to press the button.
- Clearing the DNS cache will resolve issues such as websites failing to load, especially if you can view the website in one browser but not another.
- To clear the DNS cache on a mobile item such as a smartphone or a tablet, simply restart the item.
- Windows - Press ⊞ Win + R > type in ncpa.cpl > click OK > right-click your network adapter > click Diagnose > follow any on-screen prompts.
- Add a second router to extend the range .
- Increase your computer's Wi-Fi reception .
- Make your own directional "cantenna" for your wireless adapter .
- Remember to be as calm and polite as possible, and do not take out your frustration on the company.
- Most ISPs will perform network diagnoses and fixes for free if you're renting a modem/router from them. Thanks Helpful 0 Not Helpful 1
- Resetting your network should be a last-ditch attempt to fix the network. While it will fix most of your potential network problems, it's very inconvenient to have to set back up all of your Internet-connected items. Thanks Helpful 0 Not Helpful 5
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- ↑ http://osxdaily.com/2016/09/22/fix-wi-fi-problems-macos-sierra/
About This Article
1. Restart your computer. 2. Make sure your wireless adapter is enabled. 3. Restart your modem and router. 4. Try a hard network reset. 5. Move closer to the router. 6. Try using Ethernet. Did this summary help you? Yes No
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How to troubleshoot internet connection problems.
Internet connection problems can be frustrating.
Problems with a specific website, modem & router issues, issues with one computer, dns server problems.
Internet connection problems can be frustrating. Rather than mashing F5 and desperately trying to reload your favorite website when you experience a problem, here are some ways you can troubleshoot the problem and identify the cause.
Ensure you check the physical connections before getting too involved with troubleshooting. Someone could have accidentally kicked the router or modem's power cable or pulled an Ethernet cable out of a socket, causing the problem.
Image Credit: photosteve101 on Flickr
One of the first things to try when your connection doesn't seem to be working properly is the ping command. Open a Command Prompt window from your Start menu and run a command like ping google.com or ping howtogeek.com .
This command sends several packets to the address you specify. The web server responds to each packet it receives. In the command below, we can see that everything is working fine -- there's 0% packet loss and the time each packet takes is fairly low.
If you see packet loss (in other words, if the web server didn't respond to one or more of the packets you sent), this can indicate a network problem. If the web server sometimes takes a much longer amount of time to respond to some of your other packets, this can also indicate a network problem. This problem can be with the website itself (unlikely if the same problem occurs on multiple websites), with your Internet service provider, or on your network (for example, a problem with your router).
Note that some websites never respond to pings. For example, ping microsoft.com will never results in any responses.
If you're experiencing issues accessing websites and ping seems to be working properly, it's possible that one (or more) websites are experiencing problems on their end.
To check whether a website is working properly, you can use Down For Everyone Or Just For Me , a tool that tries to connect to websites and determine if they're actually down or not. If this tool says the website is down for everyone, the problem is on the website's end.
If this tool says the website is down for just you, that could indicate a number of things. It's possible that there's a problem between your computer and the path it takes to get to that website's servers on the network. You can use the traceroute command (for example, tracert google.com ) to trace the route packets take to get to the website's address and see if there are any problems along the way. However, if there are problems, you can't do much more than wait for them to be fixed.
If you are experiencing problems with a variety of websites, they may be caused by your modem or router. The modem is the device that communicates with your Internet service provider, while the router shares the connection among all the computers and other networked devices in your household. In some cases, the modem and router may be the same device.
Take a look at the router. If green lights are flashing on it, that's normal and indicates network traffic. If you see a steady, blinking orange light, that generally indicates the problem. The same applies for the modem -- a blinking orange light usually indicates a problem.
If the lights indicate that either devices are experiencing a problem, try unplugging them and plugging them back in. This is just like restarting your computer. You may also want to try this even if the lights are blinking normally -- we've experienced flaky routers that occasionally needed to be reset, just like Windows computers. Bear in mind that it may take your modem a few minutes to reconnect to your Internet service provider.
If you still experience problems, you may need to perform a factory reset on your router or upgrade its firmware. To test whether the problem is really with your router or not, you can plug your computer's Ethernet cable directly into your modem. If the connection now works properly, it's clear that the router is causing you problems.
Image Credit: Bryan Brenneman on Flickr
If you're only experiencing network problems on one computer on your network, it's likely that there's a software problem with the computer. The problem could be caused by a virus or some sort of malware or an issue with a specific browser.
Do an antivirus scan on the computer and try installing a different browser and accessing that website in the other browser. There are lots of other software problems that could be the cause, including a misconfigured firewall.
When you try to access Google.com, your computer contacts its DNS server and asks for Google.com's IP address. The default DNS servers your network uses are provided by your Internet service provider, and they may sometimes experience problems.
You can try accessing a website at its IP address directly, which bypasses the DNS server. For example, plug this address into your web browser's address bar to visit Google directly:
If the IP address method works but you still can't access google.com, it's a problem with your DNS servers. Rather than wait for your Internet service provider to fix the problem, you can try using a third-party DNS server like OpenDNS or Google Public DNS .
Ultimately, most connection problems you'll run into are probably someone else's problem -- you can't necessarily solve them yourself. Often, the only thing you can do is wait for your Internet service provider or a specific website to fix the problem you're experiencing. (However, restarting a flaky router can solve lots of problems.)
If you are experiencing problems, you can always try calling your Internet service provider on the phone -- you're paying them for this service, after all. They will also be able to tell you whether it's a problem that other users are also having -- or whether it's a problem on your end.
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8 Easy-to-Do Ways to Troubleshoot Network Connection
You'll be up and running in no time
A faulty Wi-Fi connection doesn’t have to ruin your day. There are plenty of ways you can restore a lost internet connection. Follow these network troubleshooting tips and you’ll be up and running in no time.
1. Check Your Settings
First, check your Wi-Fi settings. Go to Settings > Network & Internet > Wi-Fi . Switch Wi-Fi to the On position.
Phones and tablets also have settings that turn Wi-Fi on and off. Make sure that it is turned on so you can connect to the network.
You also want to check if Airplane Mode is turned on.
2. Check Your Access Points
Check your WAN (wide area network) and LAN (local area network) connections. In layman’s terms, these are the Ethernet cables that go to and from your router.
If you suspect that the cables are the culprit, try swapping them out with new ones.
3. Go Around Obstacles
Walls, furniture, and other obstructions can be the reason why you’re unable to go online. Moving closer to the router can re-establish the connection. If moving closer to the router does not solve the issue, then at least we can remove it from the list of suspects.
4. Restart the Router
Sometimes restarting the router can help fix connectivity issues. This is even truer in cases where the router has not been turned off in a while. A quick restart can jolt the router back into working like it used to.
If that doesn’t work, you might also consider resetting the router. But only do so if you’re okay with it being restored to its factory settings. You will have to reconfigure everything including the SSID and password.
5. Check the Wi-Fi Name and Password
Check the network name (otherwise known as SSID) and password of the network connection. If you’re used to connecting automatically when in range of a router but are no longer able to, changes may have been made to the network while you’re away.
It could be as simple as administrators updating the password or the SSID could have been changed to a different one.
6. Check DHCP Settings
Routers are usually set up as DHCP servers. This setting lets computers join a network automatically. With DHCP turned on, users will no longer have to mess with IP Address and DNS Server settings manually.
To edit your DHCP settings, go to Windows Settings > Network & Internet > Wi-Fi . Under Wi-Fi , click Manage Known Networks . Select a network and click Properties .
Under IP Settings , click Edit . From the drop-down menu, select Automatic (DHCP) .
Note: Selecting Manual will let you set your DNS Server Address and IP Address settings manually.
7. Update Windows
Your network problems could be caused by your system. If that is the case, Windows could have possibly released a fix. Try updating your Windows machine to the latest release.
Go to Windows Settings > Update & Security > Windows Update . Click Check for Updates . If there are updates available, Windows will download and install them.
8. Open Windows Network Diagnostics
Windows has a tool called Windows Network Diagnostics that lets users troubleshoot connection issues.
Go to Windows Settings > Network & Internet > Status . Under Change Your Network Settings , click Network Troubleshooter .
Windows Network Diagnostics will run a couple of tests to see what’s possibly causing your Wi-Fi issues.
Windows will let you know if it does not find any issue. Otherwise, you will be given a list of possible actions to take to resolve the problem.
This tool, or a version of it, should be available in Windows 7 to Windows 10.
Christopher Jan Benitez is a freelance writer for hire who provides actionable and useful web content to small businesses and startups. In his spare time, he religiously watches professional wrestling and finds solace in listening to '80s speed metal. Read Christopher's Full Bio
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- No internet connection? Here’s how to troubleshoot home internet issues
- Tyler Cooper
We all want our internet connection to just work. We pay too much for it, yet all too often it feels like we aren’t getting what we pay for.
In this guide, we’ll cover common internet issues and how to solve them. If you’re in a hurry, here’s the first thing you should try:
The Wifi Restart Trick
If you are using a wireless (WiFi) connection, many internet issues can be solved by simply restarting your equipment (the old “turn it off and back on again” trick).
- Unplug or power off your router.
- Wait 2-5 minutes before plugging it back in.
- Wait 5 more minutes and retry the connection.
This solves a ton of issues with WiFi connections, but if you still aren’t getting a signal, we’ll have to go a bit further to get you back online.
Check to see if your internet service provider is having issues
If you’ve already tried the obvious router fix and it isn’t working, you might want to next do a quick Google search for “(name of your provider) outage” to see if there are any issues ongoing in your region. If there are, these will often be resolved in a matter of hours, but in the meantime, there isn’t too much you can do.
How to fix common WiFi internet problems
Internet issues are frustrating. Fixing them doesn’t have to be, though, as there are a few things you can try which will cover the vast majority of issues you may be having. Let’s take a look at a few of them below:
Check to make sure it’s just your wireless connection
If possible, try plugging in to your router directly and seeing if the problem goes away. If it does, then you can be sure it’s an issue of the signal not reaching your computer with sufficient strength. Wired will always be faster than wireless, but it shouldn’t be so slow that it is unusable.
Simply moving your router and computer closer together will solve the issue, but sometimes this isn’t feasible. If it was working fine before, then it likely isn’t related to distance specifically.
Make sure no new device is hogging all of your network bandwidth
Did someone in your home recently get a new media device, such as an Xbox or a streaming media player like an Apple TV? If so, these changes to your network may cause performance degradations, especially when these new devices are in use.
Try doing a firmware update on your network equipment.
Firmware is essentially code that keeps your equipment running properly. Occasionally, it will need to be updated. You can find detailed instructions for doing so for the most common brands below:
Firmware Updates by Brand
How to log into your router’s control panel.
Click on your router’s brand below to see in-depth instructions on how to log in to its configuration area, where you can adjust network passwords and names, as well as change the channels they are operating on.
Try resetting all of your network settings from scratch
For whatever reason, sometimes restoring the factory default state on your networking devices will solve your issue. Doing so may seem difficult, but for most routers, the process is relatively straightforward.
You’ll want to type in the name of your router on Google (which you can often find somewhere on the device itself) followed by “reset to factory”.
After you’ve reset your router, you’ll need to “forget” the network on your computer. On a Mac, you can do this in the Apple main menu by going to System Preferences > Network. From there, you can simply click on your network and hit the minus (-) symbol to delete it. On Windows, you similarly go to Windows Settings > Network & Internet > Status. Click “Network Reset” and you’ll be back to square one.
After doing these on any device, you will need to re-enter your network password to connect to your newly reset WiFi network.
What if I’m using a public Wifi network?
If you are using the public Wifi at a cafe or hotel and you’re having trouble connecting, you can usually manually open the network login page by typing one of the following things into your web browser address bar (you may need to try each of them):
Upgrade your internet service
Sometimes, it’s just a matter of having a slow internet plan. A not-so-great network speed can be reduced to an absolute crawl during peak hours, so if this happens to you often, it might be time to consider upgrading your internet package. Luckily, we’ve got you covered. Simply type in your zip code here and we’ll help you find the best prices and plans in your area.
Call your service provider
If you’ve tried everything on this list and you still can’t get connected, it’s probably time to call your provider. Sometimes you can try a live chat service if available, but in our experience, talking with someone over the phone is going to easier, especially if you can’t connect at all.
Below, you’ll find the customer service lines for all of the top internet service providers in the U.S.:
Tech Support Phone Numbers for Common ISPs:
– AT&T Internet tech support: (800) 288-2020
– Cable ONE tech support: (877) 692-2253
– CenturyLink tech support: (888) 723-8010
– Charter Spectrum tech support: (855) 757-7328
– Cox Cable tech support: (800) 234-3993
– Frontier Communications tech support: (888) 884-0504
– HughesNet Satellite Internet tech support: (866) 347-3292
– Mediacom Cable tech support: (800) 883-0145
– RCN tech support: (800) 746-4726
– Rise Broadband tech support: (877) 910-6207
– Suddenlink Communications tech support: (877) 794-2724
– TDS Telecom tech support: (866) 571-6662
– Verizon Fios tech support: (800) 837-4966
– Verizon High Speed Internet tech support: (800) 837-4966
– Viasat Internet (formerly Exede) tech support: (855) 463-9333
– Wi-Power tech support: (877) 877-6861
– Windstream tech support: (800) 347-1991
– WOW! tech support: (855) 496-9929
– XFINITY tech support: (800) 934-6489
ENTER A ZIP CODE TO FIND PROVIDERS IN YOUR AREA
Broadband shopping guide.
- A Complete Guide to Internet Service During the Coronavirus Pandemic
- Determine what Internet speed you need
- Internet Bandwidth Calculator
- Compare Urban Internet Options: DSL vs Cable vs Fiber
- Compare Rural Internet Options: Satellite Internet vs DSL
- Decide Between a Bundle or Internet-Only
- Decide Whether to Buy or Rent Your Modem
- Internet Contracts and Fees 101
- Order and Install Internet Service
INTERNET TROUBLESHOOTING AND GUIDES
- How to Set Up A Home WiFi Network
- How to Extend Home WiFi
- WiFi Security Basics
- How to Optimize a Home Network for Gaming
- How to Fix Home WiFi and Router Issues
- How to Tell if You're Being Throttled
BROADBAND CONSUMER RESOURCES
- How to Switch or Cancel Internet Service
- Low and Fixed Income Internet Options
- FCC and FTC Internet Service Complaints
- How to Negotiate With Your Internet Provider
SATELLITE INTERNET RESOURCES
- What is Satellite Internet?
- Satellite Internet Pros & Cons
- Best Satellite Internet Providers
- Satellite Internet Data Caps Explained
- The Best Satellite Internet for Gaming
- Satellite Internet for Vans and RVs
- Satellite Internet for Boats
BUSINESS BROADBAND GUIDES
- Service Level Agreements
- How to Choose A Business Internet Service Provider
- Shop 'Til You Drop
- Our Picks: The Best Tech Gifts This Year
Why Is My Modem Not Working?
Troubleshooting tips and fixes for common issues
- Wichita Technical Institute
- The Wireless Connection
- Routers & Firewalls
- Network Hubs
- Installing & Upgrading
- Wi-Fi & Wireless
Before asking, “Why is my modem not working?” you should make sure your modem, not your router , is the underlying cause of your Wi-Fi problems. Once you've done that, you're ready to fix a modem that won't connect to the internet.
Causes of Modem Not Connecting to Internet
There could be several reasons why you can't connect to the internet , but here are some common issues relating to the modem:
- Loose power or coax connections
- Damaged Ethernet cable connections
- Miscommunication with the router
- Outdated firmware or equipment
Before you start troubleshooting the modem, try connecting to your Wi-Fi network on another device. If you can, then the problem lies with your device. If you can't connect to your Wi-Fi network at all, then the problem likely lies with your router, not your modem . In such cases, your focus should be on fixing your Wi-Fi network .
If you can connect to your network, but you still don't have internet access, then there's likely something wrong with your modem.
How to Fix a Modem That Won't Connect to the Internet
Try these fixes in order, checking along the way to see if the problem is solved before moving on to the next step.
Check the lights on your modem. The lights on the side of your modem can tell you whether or not your modem is connected to your router and the internet. If none of the lights on your modem are glowing, then your modem isn't turn on, so you should check the power cable.
Check the power supply and coax cables. Examine all of the cables on your modem to make sure there are no loose or frayed connections. If the lights on the modem flicker when you move the power cable, it's probably time for a new power adapter. Likewise, if the connection pin for the coax cable (the large, round cable that connects to the wall) is bent, you need to replace it.
Reboot your router and modem . Refreshing the device can clear out temporary technical hiccups that inevitably happen from time to time. If you're going to reboot the modem, you should reboot the router as well.
Rebooting is different than resetting . Rebooting just shuts down the modem and turns it back on.
Check your Ethernet cables . An Ethernet cable connects your modem and router. If you have a spare, switch them out to make sure there's not a problem with the physical connection.
Disconnect all connected devices. If you have many devices connected to your network (smart home devices, multiple computers, etc.), your modem could be overwhelmed. Disconnect all devices, reboot the modem, then reconnect your devices. If the internet starts working but then stops at a certain point, the modem might be at its limit, so you should talk to your ISP about an upgrade.
Plug your computer into your modem. If your PC has an Ethernet port , you can directly connect it to the modem. If you can use the internet, then the modem is fine, and the problem lies with your device or router.
Keep your modem cool. If your modem keeps resetting , it could be overheating. Keep it 6 inches away from other devices, and make sure the air vents are clear of dust. Don't keep it near a heater or in a humid environment.
Update your modem and router's firmware . Your ISP usually handles software upgrades for your modem, but if you use a router-modem combo, check for router firmware updates to ensure you have the latest security patches and bug fixes.
Change the Wi-Fi channel . If you have a router/modem combo unit, it could be assigning too many devices to one Wi-Fi channel. If possible, manually divide your devices between the two channels, choosing the best wireless channel for each device (not all devices can connect to 5 GHz).
Reset your router/modem to default settings . Look for a small hole on your modem's underside and use a straightened paperclip to press the small reset button inside. Restoring the router to its factory defaults will clear any problems with your router's settings, but it will also remove all passwords, custom DNS settings, and firewalls you've configured.
Contact your internet service provider (ISP) . Your ISP can tell you if there's an outage in your area and check for problems on their end. If they can't resolve the issue, they can point you in the right direction.
Buy a new modem. If you're not renting a modem from your ISP, the modem you're using might not support the latest wireless standards . Or, you could have more devices connected than your modem can handle. Check with your ISP for the recommended modem specs for your internet plan.
A modem is used to directly access the internet. A router is used to connect multiple devices to a Wi-Fi network. Unlike a modem, a router can't directly connect to the internet.
The lights on your modem can have different meanings depending on the model being used or your internet service provider. But, generally, green can mean an active internet connection; blue can mean a firmware update in progress; orange can mean your modem is in the process of establishing a connection; red can mean your device is overheating or there's no connection; white can mean your device is on or it's pairing with another device.
Find your default gateway IP address and navigate to it in a web browser. If you've never accessed your modem's settings before, there's a default username and password you can use to log in, depending on your device's manufacturer.
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5 Reasons Why Your Internet Keeps Disconnecting—and How You Can Fix It
How to fix a finicky internet connection.
Random internet disconnections and Wi-Fi drops aren’t just frustrating, they’re tricky. Because these issues tend to come and go, the causes are often difficult to pin down—but it’s not impossible if you know where to look. As a former broadband technician, I’ve encountered this problem countless times. Let’s go over the top five reasons why your internet is disconnecting and what you can do about it.
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Jump to: Top 5 reasons for disconnecting internet | How to fix disconnecting internet | Other reasons for disconnecting internet | FAQ
Top 5 reasons for disconnecting internet
We go deeper into each of these potential internet issues and how you can fix them further down the page. Click on an issue to auto-scroll to its solution.
Here are the most common causes of disconnecting internet service:
1. You need to restart your modem and router Always the first step when troubleshooting internet issues, an equipment restart is like internet WD-40; it gets things moving smoothly again by giving the equipment a chance to flush out any glitches.
2. You have a spotty or weak Wi-Fi signal A weak Wi-Fi signal can result from obstructions, a lack of range, or even interference from other Wi-Fi networks and electronic devices.
3. Your home network is congested A congested network usually means you’re trying to do too much with too little. To fix it, you need to either decrease your internet usage or upgrade your internet plan.
4. Your ISP is having intermittent outages and slowdowns Outages are usually the result of infrastructure issues that your ISP needs to resolve. This is entirely dependent on where you live, and there’s no reliable way you can prevent it. If you experience a lot of outages and the situation doesn’t improve, it may be time to switch ISPs.
5. Your network cables are damaged Damaged cables are difficult to spot because the damage isn’t always obvious from looking at the outside of the cable. An ISP technician is usually needed to diagnose the issue and make repairs.
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How to fix disconnecting internet
1. your modem and router need a restart.
The first thing to try when experiencing internet issues is a modem and router restart. It’s super quick, super easy, and super effective. This often solves the problem.
The restart process is the same for a modem, router, or gateway (modem/router combo unit):
Step 1: Unplug the equipment’s power cable from the back.
Step 2: Wait 60 seconds.
Step 3: Plug the power cable back in.
Step 4: Wait while the equipment reboots.
2. You have a spotty Wi-Fi signal
If you’re too far from your router, your internet may cut in and out as Wi-Fi signals struggle to reach your device. Obstructions between your device and router may also cause intermittent disconnections.
Pay attention to your device’s Wi-Fi signal meter to see where your Wi-Fi signal gets weak and disconnects. Take note of areas where you disconnect while moving around, and pay attention to what stands between you and your router in those areas.
Certain materials, like stone, metal, tile, and water are particularly hard on Wi-Fi signals. Try to avoid placing your router or devices in areas that force the Wi-Fi signal to pass through these materials. Some examples of things to avoid are placing your router undeath or behind metal furniture, right next to a tiled bathroom, or near a fish tank. Some electronic devices, such as microwaves, garage door openers, and baby monitors can also interfere with your Wi-Fi signal causing slowdowns and disconnects.
Wi-Fi can get tricky, but there’s a lot you can do to improve your signal. Check out our guides on the best place to put your router and how to improve your Wi-Fi range to get the most out of your Wi-Fi.
3. Your internet plan is too slow
If you’re trying to access more bandwidth than your internet plan allows, you’ll experience slowdowns that may seem like your internet is disconnecting. If your internet issues tend to happen when multiple people in your household are using the web, it’s even more likely you’ve reached the speed limit of your internet plan.
To find out if you need to upgrade your plan, first, find your internet plan’s advertised speed. Then, use our speed test below to see if your connection is as fast as it should be. If you get a speed reading that’s close to your plan’s advertised speed, then it’s probably time to upgrade your internet plan. Use our “How much internet speed do I need?” tool below to discover your household’s ideal internet speed.
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4. You’re having internet outages
Internet outages come in all shapes and sizes. Sometimes your connection will be out for hours, other times it may flicker in and out like a dying light bulb. Your randomly disconnecting internet could indeed be caused by outages from your ISP.
You can check for outages via your ISP’s app, or web account, or by simply calling your ISP to ask. You can also ask for information on past outages to see if it really is the cause of your persistent disconnections. Most internet providers keep excellent records of their customers’ internet connections. A technical support representative should be able to see exactly how many outages your address has suffered and exactly when those outages happened. Hopefully, they can give you an estimate of when the service will be back to normal.
If you’re sick of dealing with disconnection issues, it may be time to consider switching ISPs. It’s always good to at least know your options. The internet landscape has been changing rapidly. With new services like fiber and 5G home internet, you may have a few more options than the last time you checked. Enter your zip code below to see which internet providers are in your area.
5. There’s an issue with your networking cables
The network cabling in your home can cause your internet connection to disconnect if it’s damaged, loose, or configured poorly.
Here’s what to look for:
- Damaged cables Check all your networking cables for signs of damage. Look for tears, chew marks, and kinks. Make sure coaxial cables are screwed on snug to the modem and wall outlet. Don’t forget to check the Ethernet cable connecting your modem to your router or computer, too.
- Loose cables Coaxial cables should be screwed on tight, and Ethernet cables should make an audible click when fully inserted. Loose cabling is a common culprit of intermittent internet issues because a loose cable may still pass signal, albeit poorly. But the signal may go out completely under any additional stress—like every time the cable moves slightly. Oftentimes, the springy clip that holds the Ethernet cable firmly in the port breaks or loosens. Ethernet cables should make an audible click when inserted into a port and shouldn’t come out without compressing the clip.
- Unused, but active, coaxial lines When you have an active coaxial line in your home that isn’t connected to any equipment, the open line acts as an antenna that introduces radio interference into your home network. If you get a professional install, always ask your technician to close off any open coaxial outlets. Determining if you have an unused but active coaxial line is difficult without professional equipment.
Fixing cabling problems on your own can be difficult because of the specialized tools and skills required. If you suspect a cabling problem, it may be best to request a technician visit from your ISP.
Other reasons why your internet is disconnecting
If you’re still stumped, don’t worry—there are still plenty of fixes to try.
Restart your device
This works more for PCs than anything else. Restarting your device resets some of the networking which may help flush out stubborn glitches.
Update your device
Our computers and devices need to stay up to date to continue working as planned in the very fast moving world of modern technology. But sometimes, it’s easy to put off updates until something stops working. Before you spend any more time troubleshooting, it’s worth completing any needed updates.
Check if your device is auto-switching between two Wi-Fi networks
Your device may jump between known Wi-Fi networks, which you experience as a temporary loss of signal. When Wi-Fi signals are weak, your device may search for a stronger signal automatically.
Try disabling any Wi-Fi auto-joining or auto-switching functions on your affected devices, and connect to your preferred Wi-Fi network manually.
See if you’re on a crowded Wi-Fi channel
Your router broadcasts Wi-Fi on specific radio frequency channels. They can become overcrowded when too many networks use the same channels near each other. This is especially common in apartment buildings and other situations where multiple routers broadcast within range of one another.
If you have an Android phone or tablet, you can use a Wi-Fi analyzer app, like Netspot , to see all the available channels in your home and the usage on each. You could also log in to your router settings and switch the Wi-Fi channel to see if it fixes your dropping internet.
To change your Wi-Fi channel, you need to log in to your router and adjust the channel settings—you can usually find these settings under a tab labeled “Wi-Fi” or “wireless.”
Check for modem issues with your ISP
If your modem is failing to properly communicate with your ISP, perhaps because of an update or a change in compatibility, you’ll start experiencing all sorts of internet problems. For example, if something isn’t quite right with the registration, the modem or ISP may be continuously trying to authenticate one another, causing slowdowns. You’re more likely to experience these problems if you supply your own modem.
You need to contact your ISP to diagnose and fix these issues. They can check if the modem is successfully checking in and updating, that it’s still compatible, and that it’s properly registered. Sometimes, the customer service reps won’t have the ability to run the appropriate test, in which case you need to request a technician visit or an escalation of your issue up the tech support ladder.
To truly complete this step, you need straight answers to the following questions:
- Is my modem registered?
- Is my modem still compatible with the service?
- Is my modem communicating with the network properly?
Update your network adapter drivers
Your computer’s network adapter (sometimes called a network card) drivers update automatically unless you disabled auto-updates in your operating system. Still, it’s worth checking just to make sure.
Follow these steps to update network adapter drivers in Windows 10:
Step 1: In the Windows search bar, type “device manager,” and press enter.
Step 2: Click “Network adapters” in the list of the devices.
Step 3: In the expanded dropdown menu, right-click your network adapter and select “Update Driver Software.”
Step 4: In the resulting dialog box, select “Search automatically for updated driver software.”
Step 5: Follow the remaining on-screen instructions to complete the update.
Step 6: Restart your PC.
Reset your computer’s network settings
Sometimes, giving your computer a clean networking slate can resolve strange disconnection issues and other hiccups that are difficult to diagnose outright. This is a serious move, though—it makes your computer forget all your network settings, so you have to reinstall all your networking software, like antiviruses and VPNs, and reconnect to your home network. So make sure you have all your login credentials before you continue.
To reset your network settings on Windows 10:
Step 1: Click the Start button.
Step 2: Click Settings.
Step 3: Click Network and Internet.
Step 4: From the Status tab, select Network Reset near the bottom of the menu.
Step 5: Follow the on-screen instructions to complete the reset.
Try your computer’s built-in network troubleshooter
Windows PCs have network troubleshooter apps built into the OS. These utilities can help you easily diagnose and solve internet connectivity issues on your computer.
Mac OS has a network utility that you can use to run tests and find info that can help diagnose network problems, but Mac OS has no automated network troubleshooter.
Run the network troubleshooter in Windows 10:
Step 1: Navigate to Settings by typing “settings” into the Windows search bar.
Step 2: In the Settings menu, select Network & Internet.
Step 3: Under the Advanced Network Settings heading, select Network Troubleshooter.
Step 4: Follow the prompts as the troubleshooter as it attempts to diagnose the issue.
Open Network Utility on Mac OS:
Step 1: Open Spotlight Search by pressing command + space bar.
Step 2: Type “network utility,” and press enter.
Investigate your computer’s background processes
Computer programs running in the background of your OS can sometimes slow your internet connection or drop it altogether. This can happen if a program hogs all your bandwidth for a short period or conflicts with your firewall. Cloud backup programs, auto-updater clients (think Adobe), and third-party utilities are notorious troublemakers.
On Windows 10, you can see some background programs by clicking the up arrow in the lower left corner of the screen in the taskbar.
You can review all your background processes in the task manager:
Step 1: Press Ctrl + Alt + Delete.
Step 2: Select Task Manager from the menu.
Step 3: Navigate to the Processes tab.
Step 4: Click the Network column to organize the processes by network usage.
Step 5: Investigate any suspicious processes by right-clicking and selecting Properties.
If you find something you suspect may be causing issues, try closing the process’ host program (you can identify the host program in the properties menu from step five). If your internet disconnections stop, you’ve likely found your issue.
Update your antivirus software
Your antivirus software is the gatekeeper to your network. Its main function is to block risky internet traffic, but to do so, it needs to differentiate between good traffic and bad traffic—that means a lot of updates. Most antivirus software have an auto-update option that we recommend keeping switched on.
Temporarily turn off your antivirus
While we definitely don’t recommend spending much time on the web unprotected, the best way to check if antivirus is causing your problem is to temporarily shut it off. Your antivirus could be conflicting with a program and blocking your internet connection.
If turning off the antivirus software fixes your problem, turn it back on and then get in touch with tech support. You may need to disable the conflicting program or process—or try a different antivirus ASAP.
Programs that regularly update or check in with servers in the background are especially prone to creating intermittent internet disconnections. Look out for cloud services and programs suites with update and licensing clients (like Adobe).
Make sure your modem and router have the latest firmware
Your modem and router need regular firmware updates to function properly with your ISP. If your equipment is running on outdated firmware, your internet may periodically disconnect due to glitches or registration issues.
Your ISP automatically updates your modem, but it’s still worth double-checking to make sure the latest firmware is installed. If you have a separate stand-alone router, you should definitely make sure it’s up to date—especially if you didn’t get it from your ISP.
You can check for modem and router updates by logging into each device’s interface via a web browser. If you have a separate modem and router, complete the following steps for each piece of equipment:
Step 1: Open a web browser.
Step 2: Input your equipment’s IP address or login URL—you can usually find this printed on a sticker attached to the back or bottom of the equipment.
Step 3: Enter the username and password—also usually printed on a sticker attached to the back or bottom of the equipment.
Step 4: Find the firmware version number—often labeled and displayed in the upper-right corner of your equipment’s initial settings page.
Step 5: Run a web search or check your equipment manufacturer’s website to make sure your firmware version number matches the version number of the latest update. This is usually as simple as googling your equipment’s manufacturer name and model number followed by the words “latest update.”.
See our more detailed instructions on logging into your router if you’re having trouble accessing your equipment’s settings interface.
Check your router log
Your router keeps a log of significant events on your network. Reviewing this information could lead you to the source of your internet connectivity problems.
You can access your router’s log by logging in to your router’s interface via a web browser. The location of the log will be a little different for different routers:
Step 1: Enter your router’s IP address or login URL into a web browser. You can usually find it on a sticker attached to the back or bottom of your router. See our full guide on how to log into your router for some additional help with this step.
Step 2: Log in with your router admin name and password, commonly on the same sticker as the IP address. If you never set your admin name or password, your login name is probably “admin,” and your password is probably “password.”
Step 3: Navigate to the router log, commonly labeled as “system log” or “network log.” This step is different for different routers, but it’s often under an “advanced” tab.
The log entries are a bit cryptic sometimes, but there’s usually some obvious term that gives away troublesome events. Look for words like “failed,” “malicious,” or “attack.” Google is your friend here—if you see anything suspicious, like the same entry popping up over and over, google it to see what’s going on.
Nothing worked. Now what?
Call your ISP. It’s better equipped to find and solve broadband issues. This might require a technician to come to your home to test the tap on the utility pole, check your signal levels, conduct advanced connectivity tests, and a ton of other things that you can’t do on your own. It’s annoying to schedule and wait for an appointment, but it’s the best way to get your issue resolved permanently.
Why is my internet dropping?
How can i extend my wi-fi range.
You can extend your Wi-Fi range by choosing a central and elevated spot for your router, or by using a Wi-Fi range extender, long-range router, or Wi-Fi mesh network. See our guide on how to extend your Wi-Fi range to learn more.
Additional internet troubleshooting resources
- How to Troubleshoot Internet Issues
- How to Fix Your Slow Internet
- Can I install Internet by Myself?
Author - Austin Aguirre
Austin worked as a broadband technician installing and troubleshooting countless home internet networks for some of the largest ISPs in the U.S. He became a freelance writer in 2020 specializing in software guides. After graduating with a BS in technical communication from Arizona State University, he joined the team at HighSpeedInternet.com where he focuses on home network improvement and troubleshooting.
Editor - Rebecca Lee Armstrong
Rebecca Lee Armstrong has more than six years of experience writing about tech and the internet, with a specialty in hands-on testing. She started writing tech product and service reviews while finishing her BFA in creative writing at the University of Evansville and has found her niche writing about home networking, routers, and internet access at HighSpeedInternet.com. Her work has also been featured on Top Ten Reviews, MacSources, Windows Central, Android Central, Best Company, TechnoFAQ, and iMore.
Fix Ethernet connection problems in Windows
A wired Ethernet connection lets you get a fast internet connection—plug one end of the Ethernet cable into your router at home, then plug the other end into the Ethernet port on your Windows PC. (If your PC doesn’t have an Ethernet port but you want to try this option, you might consider getting a USB to Ethernet adapter.) If you’re using an Ethernet connection and can’t connect to the internet, there are a few things you can try to try to fix the problem and get connected.
On your home router
Try these things first to help you fix or narrow down the connection problem.
Check the Ethernet cable and connection . Make sure the Ethernet cable is securely plugged into the Ethernet port on both your router and Windows 11 PC. On your router, make sure the Ethernet cable is plugged into the correct Ethernet port— not the Internet port that’s used to connect your modem and router. If one Ethernet cable doesn’t work and you have another one nearby, try the other Ethernet cable to see if that works. If it does, it might be a problem with the first cable.
Restart your modem and wireless router . This helps create a new connection to your internet service provider (ISP). When you do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected. The steps you take to restart your modem and router can vary, but here are the general steps.
Note: If you have a cable modem/Wi-Fi router combo device, you only need to follow the steps for the single device.
Unplug the power cable for the router from the power source.
Unplug the power cable for the modem from the power source. Some modems have a backup battery. If you unplug the modem and lights stay on, remove the battery from the modem.
Wait at least 30 seconds or so. If you had to remove the battery from the modem, put it back in.
Plug the modem back into the power source. The lights on the modem will blink. Wait for them to stop blinking.
Plug your router back into the power source. Wait a few minutes for the modem and router to fully power on. You can usually tell when they’re ready by looking at the status lights on the two devices.
On your PC, try to connect again using the Ethernet connection.
Check the network status in Settings . Open Settings > Network & internet . Check your Ethernet connection status at the top of the screen. Make sure it says Connected underneath the network connection name. If there’s an error, such as one that says Action needed , select Ethernet to view your Ethernet connection settings. If one Ethernet cable doesn’t work and you have another one nearby, try the other Ethernet cable to see if that works. If it does, it might be a problem with the first cable.
Connect to Wi-Fi instead . If your router is a Wi-Fi router, try to connect to Wi-Fi and see if you can get connected. This can do two things—help you get an internet connection and help you narrow down the source of the problem. For more info, see Connect to a Wi-Fi network in Windows .
Run network commands . Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:
Select Search on the taskbar, type Command prompt . The Command Prompt button will appear. To the right of it, select Run as administrator > Yes .
At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
Type netsh winsock reset and select Enter.
Type netsh int ip reset and select Enter .
Type ipconfig /release and select Enter .
Type ipconfig /renew and select Enter .
Type ipconfig /flushdns and select Enter .
Uninstall the Ethernet network adapter driver and restart . If the previous steps didn’t work, try to uninstall the network adapter driver, and then restart your computer. Windows will automatically install the latest driver. Consider this approach if your network connection stopped working properly after a recent update.
Before uninstalling, make sure you have drivers available as a backup. Visit the PC manufacturer’s website and download the latest network adapter driver from there. If your PC can't connect to the internet, you'll need to download a driver on a different PC and save it to a USB flash drive so you can install the driver on your PC. You’ll need to know the PC manufacturer and model name or number.
Select Search on the taskbar, type Device Manager , and then select Device Manager from the list of results.
Expand Network adapters and locate the Ethernet network adapter for your device.
Select the network adapter, press and hold (or right-click), and then select Uninstall device > the Attempt to remove the driver for this device check box > Uninstall .
After uninstalling the driver, select the Start button > Power > Restart .
After your PC restarts, Windows will automatically look for and install the network adapter driver. Check to see if that fixes your connection problem. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling.
Use network reset . Using network reset should be the last step you try. Consider using it if the steps above don’t help to get you connected.
This can help solve connection problems you might have after upgrading from Windows 10 to Windows 11. It can also help to fix the problem where you can connect to the internet but can't connect to shared network drives. Network reset removes any network adapters you have installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.
Select the Start button, then enter settings . Select Settings > Network & internet > Advanced network settings > Network reset .
Open Network & internet status settings
On the Network reset screen, select Reset now > Yes to confirm. Wait for your PC to restart and see if that fixes the problem.
After using network reset, you might need to reinstall and set up other networking software you might be using, such as VPN client software or virtual switches from Hyper‑V (if you're using that or other network virtualization software).
Network reset might set each one of your known network connections to a public network profile. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which can help make your PC more secure. However, if your PC is used for file or printer sharing, you’ll need to make your PC discoverable again by setting it to use a private network profile. To do this, select the Start button, then enter settings . Select Settings > Network & internet > Ethernet . On the Ethernet screen, under Network profile type , select Private .
On another PC
Try to connect to the same network on a different device . If you have another Windows PC in your home and a USB to Ethernet adapter, try to connect using that PC. If you can connect, the source of the problem is likely due to your first PC. If you can't connect to the Ethernet network on either PC, it might be a problem with your router, internet service provider, or USB to Ethernet adapter.
Check the Ethernet cable and connection . Make sure the Ethernet cable is securely plugged into the Ethernet port on both your router and Windows 10 PC. On your router, make sure the Ethernet cable is plugged into the correct Ethernet port— not the Internet port that’s used to connect your modem and router. If one Ethernet cable doesn’t work and you have another one nearby, try the other Ethernet cable to see if that works. If it does, it might be a problem with the first cable.
Check the network status in Settings . Open Settings > Network & Internet > Status . Check your Ethernet connection status there. It should display You're connected to the Internet underneath the Ethernet network connection. If one Ethernet cable doesn’t work and you have another one nearby, try the other Ethernet cable to see if that works. If it does, it might be a problem with the first cable.
In the search box on the taskbar, type Command prompt . The Command Prompt button will appear. To the right of it, select Run as administrator > Yes .
In the search box on the taskbar, type Device Manager , and then select Device Manager from the list of results.
After uninstalling the driver, select the select the Start button > Power > Restart .
This can help fix the problem where you can connect to the internet but can't connect to shared network drives. Network reset removes any network adapters you have installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.
Select the Start button, then select Settings > Network & Internet > Status > Network reset .
Network reset might set each one of your known network connections to a public network profile. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which can help make your PC more secure. However, if your PC is used for file or printer sharing, you’ll need to make your PC discoverable again by setting it to use a private network profile. To do this, select the Start button, then select Settings > Network & Internet > Ethernet . On the Ethernet screen, select the Ethernet network connection you want to change, then select Private under Network profile .
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Still need help? Try these automated solutions.
Self-guided troubleshooting for networking issues
Use microsoft troubleshooters, use hp pc hardware diagnostics.
- After Installation, select Start from your PC, and then under All Apps, select HP Help and Support, then HP PC Hardware Diagnostics Windows.
- The app opens to the main menu. Click Component Tests, then Networking.
- Select the test you want to run, and then click the Run Once button. Follow the instructions on the screen.
- Use the HP Failure ID decoder to learn more about the error code and find help or repair options based on your warranty.
Learn more about HP PC Hardware Diagnostics .
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11 Tips to Troubleshoot Internet Connection Problems Win 10
Internet connection problems can be frustrating. This tutorial provides 11 tips with step-by-step guides to help you troubleshoot Internet connection problems on Windows 10, incl. WiFi connected but no Internet, router not connecting to Internet, Internet connected but not working, etc. MiniTool data recovery software also aids you to easily recover lost/deleted files on Windows 10 for free if you lost some data because of computer OS crash, etc.
Internet connection problems can sometimes occur, for instance, computer suddenly can’t connect to Internet, WiFi connected but no Internet Windows 10, etc. Don’t worry, the Internet connection issue is possible to fix.
Below are 11 tips to help you troubleshoot internet connection problems. Try the methods below to fix Internet connection issues like WiFi connected but no Internet connection, router not connecting to Internet, internet connected but not working, and so forth.
Learn how to download free Hola VPN for Chrome, Edge, PC, Mac, Android, iOS, etc. to use it to unblock and access worldwide content online with no limit.
Part 1. No Internet Connection – Troubleshoot Internet Connection Problems (Basic Tips)
If you can’t connect to your WiFi or Internet, you can try the 11 fixes below to troubleshoot Internet connection problems.
Fix 1. Restart Your Computer
Restarting computer can often fix many issues you are encountering. When your computer suddenly has no Internet connection, you can click Start -> Power -> Restart to reboot your computer.
Fix 2. Check Internet Connection with Another Device or Try to Access Other Websites
If you meet this site can’t be reached error when visiting a website, you can try to visit more websites to see if you can access them. You can also try another device to see if it can connect to the Internet. If the Internet connection problem only happens on one device, then you can focus on fixing no Internet connection problem on that specific machine. You can get some solutions in Part 2.
Fix 3. Restart Internet Modem and Router
Sometime restarting the Internet Modem and Router can fix many minor Internet problems. You can directly cut off the power supply of Modem and Router to turn them off, or manually unplug your modem and router from their respective power sources. After a few minutes, you can turn on your modem and router again, and check if router not connecting to Internet issue is fixed.
Download Urban VPN for Chrome, PC, Android, iOS, etc. to use this free VPN service to access any website in various locations and countries.
Fix 4. Check for Virus/Malware Infection
Malware or virus infection could make your computer work abnormally and cause Internet connection problem. You can use Windows Defender or third-party antivirus software to run a malware/virus scan for your computer.
Fix 5. Reset Your Router to Troubleshoot Internet Connection Problems
Soft reset: If you still can’t connect to Internet, you can perform a router reset. You can perform a soft reset by unplugging and plugging the Power Connector on the front or side of your router.
Hard reset: You can also perform a hard reset to restore the network to its factory settings. This would also factory reset your network name and password. You can press and hold the Reset button on the back of the modem or router for above 30 seconds to reboot the modem/router.
Normally the Reset button is recessed on the back of the modem and router. You can use a pen or some other tools to press this button.
Fix 6. Move Your Computer Closer to the Router
The distance between the device and the wireless access point will affect the performance of WiFi connection. If your device is excluded from the wireless signal range, it can’t connect to the Internet. You can move your device closer to the router and try to connect again.
Fix 7. Contact Your ISP (Internet Service Provider)
If you still can’t connect to Internet or experience slow Internet speed, you can contact your Internet Service Provider for professional help.
This post gives a VeePN review and offers guides on how to download VeePN for Chrome, Edge, Firefox, PC, Mac, Android, iOS, etc. to use this VPN service.
Part 2. How to Fix WiFi Connected But No Internet Connection (Advanced Solutions)
Since some of you may also encounter WiFi connected but no Internet connection problem, below we’ll continue to introduce some advanced solutions to help you fix this issue. You can also try some of these fixes if you can access the web on other devices but not on your PC.
Fix 8. Temporarily Disable Antivirus Software
You can try to temporarily disable or uninstall any third-party antivirus software to see if the WiFi connected but no internet problem can be fixed. Sometimes antivirus can interfere some processes on your computer.
Fix 9. Troubleshoot Your Device Internet Connection Problems
You can click Start -> Settings -> Update & Security -> Troubleshoot . Click Internet Connections and click Run the troubleshooter button. Windows will automatically search and fix detected problems with the connection to the Internet or websites.
Learn how to download free Browsec VPN for Chrome, Firefox, Edge, Android, iOS, etc. to use it to access restricted content/websites.
Fix 10. Update Network Adapter Drivers
- You can click Start , type device manager , and choose Device Manager to open it.
- Expand Network adapters , and right-click your network device and choose Update driver .
Then you can check if your Windows 10 PC can connect to Internet.
Fix 11. Reset DNS/TCP/IP Settings
You can press Windows + R , type cmd , and press Ctrl + Shift + Enter to open Command Prompt Windows 10 .
Then you can type the command lines below to reset DNS/TCP/IP.
- ipconfig /release
- ipconfig /all
- ipconfig /flushdns
- ipconfig /renew
- netsh int ip set dns
- netsh winsock reset
This tutorial gathers 11 fixes to help you troubleshoot Internet problems, hope your Internet connection issues like no Internet connection, WiFi connected but no Internet Windows 10, router not connecting to Internet, Internet connected but not working, etc. can be fixed now. If you have better ways to solve Internet connection problems, please do not hesitate to share with us.
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BT Broadband connection problems
If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. It will save time if you can try these first before calling us.
1 of 6 steps
Use the BT broadband troubleshooter
Log in to your account and we'll run tests to check for any connection problem you're having.
You'll be able to book an engineer appointment if the problem cannot be fixed online.
Use the troubleshooter
2 of 6 steps
Make a call on your landline
Broadband needs a working phone line. Check you can make a phone call and that there's no noise on the line. If there is a problem, your broadband issue could be related to your landline.
Try our landline troubleshooter >
3 of 6 steps
Restart your Hub
Many connections problems can be resolved by turning your BT Hub off and on.
- Press the Power button on the back until all the lights go off and wait for 5 minutes.
- Press the Power button again until all the lights come back on. It may take a few minutes for the lights to settle.
If this doesn't work check the status of the lights (see below).
4 of 6 steps
Check the lights on your BT Hub
The lights on your Hub give indicators about what the hub is doing and whether everything is working correctly.
If there are no lights, check the power cable is in firmly, and connected to the mains.
A steady blue means that the Hub is connected to your broadband. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on.
If the light isn’t a steady blue there could be an issue, but there are things you can do to help resolve it.
What the lights on your BT Hub mean >
5 of 6 steps
Power cycle your modem
Fibre customers might have an Openreach modem installed. This is a white box that connects to your BT Hub.
We’ve found that many fibre connection issues can be resolved by power cycling the modem – turning it off and on again in a controlled way.
How to power cycle the Openreach modem >
6 of 6 steps
Try your test socket
The issue may be with your internal telephone extensions, rather than the phone line itself. One way to check this is by connecting your Hub to your test socket.
The test socket is your main socket. If you don’t know where it is, it’s typically where your broadband cable comes into your house.
How to use your test socket >
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- Fix problems with Complete Wi-Fi
- How to use your test socket
- What do the lights on my BT Hub mean?
- Broadband speed: What affects your home broadband?
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PS5 won’t connect to the internet? Here’s how to fix it
The PlayStation 5 packs powerful and innovative hardware. With a high-speed internet connection, you can sign into PlayStation Network, explore PlayStation Plus to enable online multiplayer games, download your favorite titles, and update your PS5. However, many have faced difficulties with connecting their PS5 consoles to the internet. Before you rush to the nearest Sony store, use the troubleshooting tricks below to fix internet issues on PS5.
How to fix a PS5 that won’t connect to the internet (Wi-Fi)
Multiple factors can affect your PS5’s wireless connectivity. Let’s glance over some basics first. If your console is too far from the router with obstacles like walls in between, you may face issues with connecting PS5 to the Wi-Fi network. Place your router near the PS5 and try again.
Restart your PlayStation 5 and power cycle router
You can reboot your PS5 and router and get rid of network issues quickly.
- Press the PS button on your controller.
- Hit the power icon at the bottom. Select Restart PS5 .
Now, remove your router from the power source, wait for a few seconds, plug it back in and try connecting to a Wi-Fi network.
Connect to a Wi-Fi network manually
If your PS5 doesn’t show your preferred Wi-Fi network, add it manually using the steps below.
- Open PlayStation Home, go to Settings from the top-right corner and select Network .
- Navigate to Set Up Internet Connection > Set Up Manually > Use Wi-Fi > Enter Manually menu.
- Enter Service Set Identifier (SSID), security method, proxy server, and other details. Click OK .
You can check your router settings or contact your local ISP to find these details.
Run a network test on PS5
PlayStation 5 comes with a built-in tool to check download and upload connection speeds. If your PS5 is connected to a Wi-Fi network without internet connectivity, run the test connection on it.
- Head to PlayStation Settings > Network > Connection Status menu.
- Select Test Internet Connection .
- Wait for the connection test to complete.
The tool confirms the internet connectivity issues. You can reboot the router again, try to improve the Wi-Fi signal, and run the test again.
Tweak DNS server settings
Using Google’s free public DNS server fixed PS5 internet issues for several Redditors. It’s worth trying it out on your console.
- Navigate to PS5 Settings > Network > Set Up Internet Connection .
- Select a troubling Wi-Fi network and press the Options button on your controller. Click Advanced Settings .
- Expand to DNS Settings and select Manual .
- Enter 18.104.22.168 in the Primary DNS and 22.214.171.124. in the Secondary DNS . Click OK .
Try your luck with the internet connectivity on PS5.
Unblock your PS5 from Wi-Fi settings
When your little ones spend hours on PS5, you may block the console on your Wi-Fi network. You should unblock it from Wi-Fi settings.
The steps may differ on your local ISP’s app.
- Open your local ISP’s app and open Connected devices .
- Find your PS5 under Blocked devices and tap to unblock it.
Your home Wi-Fi network should appear under the Network menu on your PS5.
Check your local ISP and PlayStation Network status
When your local ISP faces an outage, none of the connected devices will have internet connectivity. You can head to Downdetector and search for your ISP to confirm the issue.
The PlayStation Network servers can also go down for no reason. If you run into issues with playing multiplayer games or see random error codes on your console, visit the PlayStation Network Service Status website. You need to wait for Sony to troubleshoot server-side problems.
Update PS5 system software using a PC or Mac
Since you can’t update the PS5 over the internet, use a PC or Mac to install the latest system version.
- Plug a USB drive formatted as FAT32 or exFAT into a PC or Mac. Create a PS5 folder and an UPDATE subfolder in it.
- Download the PS5 console update file in the UPDATE folder. Rename it as PS5UPDATE.PUP .
- Insert the USB drive into the PS5 console.
- Enter the PS5 Safe Mode by pressing and holding the power button and releasing it after the second beep.
- Go to Update System Software > Update from USB Storage Device and click OK .
How to fix a PS5 that won’t connect to the internet (LAN cable)
Some PS5 users prefer an Ethernet connection for robust internet connectivity. If you face issues with accessing the internet on a LAN cable, go over the tricks below.
Try a different LAN port on router
You should use another LAN port on your router to establish an internet connection.
Use another Ethernet cable
If the Ethernet cable is damaged, try another one to restore the internet connectivity.
Restore default settings on PS5
When none of the tricks work, reset all settings on your PS5. Your PS5 data remains intact.
- Go to PS5 Safe Mode using the power button trick.
- Select Restore Default Settings .
- It restores PS5 settings to default settings and should resolve network-related issues.
You can also reset your PS5 from the Safe Mode and erase all the data from the console to start from scratch.
Once you troubleshoot internet connectivity on your PS5, check the top tips and tricks to get the most out of your gaming console. A working internet connection on your PS5 also unlocks access to the top streaming apps to watch your favorite sports events, movies, and TV shows.
[8 Solutions] How To Fix iPhone Not Backing Up?
Backing up your iPhone is crucial to ensure that your data, including photos, videos, contacts, and app data, is safe and easily restorable. However, there may be times when you encounter the frustrating issue of your iPhone not backing up. This can be a cause of worry, especially if you have important files that you don’t want to lose.
In this article, we will explore eight solutions to help you fix the problem of your iPhone not backing up. Whether it’s due to connectivity issues, software glitches, or insufficient storage space, we’ve got you covered. By following these step-by-step solutions, you’ll be able to tackle the issue and successfully backup your iPhone without any hassle.
Inside This Article
Icloud storage check, update iphone software, check internet connection, reset icloud settings.
One common reason why your iPhone may not be backing up is due to insufficient iCloud storage. iCloud offers users 5GB of free storage, which may not be enough to backup all your data if you have a lot of photos, videos, or other large files.
To check your iCloud storage usage, go to Settings on your iPhone and tap on your name at the top of the screen. Then, select “iCloud” followed by “Manage Storage” or “iCloud Storage” depending on your iOS version.
On this page, you’ll see a breakdown of your iCloud storage usage with a list of apps and their corresponding data size. If you’re running out of storage, you have a few options to free up space. Firstly, you can delete unnecessary files or apps that you no longer need. Secondly, you can purchase additional iCloud storage plans starting at 50GB for a small monthly fee.
By ensuring you have enough iCloud storage, you can successfully back up your iPhone’s data and prevent any backup issues.
Your iPhone’s software plays a crucial role in its overall performance, stability, and compatibility with various apps and services. If your iPhone is not backing up properly, one of the possible solutions is to update its software to the latest version. Here’s how you can do it:
1. Check for available updates: Go to the “Settings” app on your iPhone and tap on “General.” From there, select “Software Update” to see if there are any updates available for your device.
2. Download and install updates: If an update is available, tap on “Download and Install” to initiate the update process. Make sure you have a stable internet connection and sufficient battery life to avoid any interruptions during the update.
3. Follow the on-screen instructions: Once the update is downloaded, your iPhone will guide you through the installation process. It may take a few minutes for the update to complete, and your iPhone may restart during this time. Follow the instructions on the screen and enter your passcode if prompted.
4. Verify the update: After the update is installed, go back to the “Settings” app and navigate to “General” -> “Software Update” to ensure that your iPhone is now running the latest software version.
Updating your iPhone’s software can often resolve issues related to backing up, as it ensures that your device is equipped with the latest bug fixes and improvements. It is recommended to regularly check for and install updates to keep your iPhone running smoothly.
One of the common reasons why your iPhone may not be backing up is due to a weak or unreliable internet connection. If you’re experiencing connectivity issues, follow these steps to check your internet connection:
1. Connect to a Wi-Fi Network: Make sure your iPhone is connected to a stable Wi-Fi network. Go to Settings > Wi-Fi and select a network with a strong signal. Avoid using cellular data for backups as it can be slow and may incur additional charges.
2. Restart your Router: Sometimes, the issue could be with your Wi-Fi router. Unplug the power cable, wait for 10 seconds, and then plug it back in to restart the router. This can help resolve any temporary connectivity issues.
3. Check Network Settings: Go to Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Wi-Fi passwords, so make sure you have them handy. After the reset, reconnect to your Wi-Fi network and try backing up again.
4. Test Internet Speed: Use a speed test app or website to check the internet speed of your Wi-Fi network. If the speed is significantly slow, contact your internet service provider to address the issue.
5. Enable Airplane Mode: Turning on Airplane Mode and then turning it off can sometimes refresh your device’s connection to the network. Swipe down from the top right corner of the screen to open Control Center and tap on the Airplane Mode icon. Wait for a few seconds and then tap it again to turn it off.
By following these steps, you can ensure that your iPhone is properly connected to the internet and resolve any connectivity issues that may be preventing it from backing up. If the problem persists, you may need to contact your internet service provider for further assistance.
If you’re facing issues with your iPhone not backing up to iCloud, resetting your iCloud settings may help resolve the problem. Resetting your iCloud settings will allow you to start fresh and potentially fix any glitches or misconfigurations that might be hindering the backup process.
Here’s how you can reset your iCloud settings on your iPhone:
- Open the Settings app on your iPhone.
- Tap on your Apple ID at the top of the screen.
- Scroll down and tap on “iCloud”.
- Scroll to the bottom and tap on “Sign Out”.
- You will be prompted to confirm your action. Tap “Sign Out” again.
- Enter your Apple ID password to proceed.
- A warning message will appear, informing you that all iCloud data will be removed from your iPhone. If you have important data that hasn’t been backed up yet, make sure to back it up manually before proceeding.
- After signing out, you will be brought back to the Apple ID screen. Tap on “Sign In” to sign back into iCloud.
- Enter your Apple ID and password to sign in.
- Choose the data types you want to sync with iCloud and then tap “Merge” to merge the data already on your iPhone with the data in iCloud.
- Wait for your iPhone to finish syncing with iCloud and try running a backup again to see if the issue is resolved.
By resetting your iCloud settings, you essentially start fresh with iCloud, allowing any potential issues to be resolved. Keep in mind that resetting your iCloud settings will remove any data that hasn’t been backed up from your iPhone. It’s crucial to manually back up any important data before proceeding with this step.
If resetting your iCloud settings doesn’t solve the problem and your iPhone still won’t back up to iCloud, you may need to explore other solutions or reach out to Apple Support for further assistance.
Backing up your iPhone is crucial to ensure the safety of your data and prevent any potential loss. If you encounter issues with your iPhone not backing up, it can be frustrating and worrisome. However, with the right solutions and troubleshooting steps, you can easily overcome this problem.
First, check your network connection and make sure it is stable. Next, ensure that you have enough iCloud storage available for the backup. If necessary, you can upgrade your storage plan. Additionally, make sure that your iPhone is running the latest iOS version, as outdated software can sometimes cause backup issues.
If the problem persists, try resetting your iPhone’s settings or signing out and signing back into your iCloud account. You can also try using iTunes to back up your device or seek assistance from Apple Support. Remember to regularly back up your iPhone to prevent data loss and always keep your device and software up to date.
By following these solutions, you can overcome the issue of your iPhone not backing up and protect your valuable data from any unforeseen circumstances.
1. How do I fix my iPhone not backing up?
If your iPhone is not backing up, there are several things you can try. First, make sure you have enough storage space on your iCloud or computer to perform the backup. You can also check your internet connection, as a stable and reliable connection is necessary for backups. Restarting your iPhone and updating your iOS software to the latest version can also help resolve backup issues. If none of these solutions work, you may need to reset your iPhone settings or contact Apple support for further assistance.
2. Why is my iPhone not backing up to iCloud?
There could be several reasons why your iPhone is not backing up to iCloud. It’s possible that your iCloud storage is full, in which case you will need to free up space or purchase additional storage. Another reason could be a weak or unstable internet connection, preventing the backup from completing successfully. Additionally, if you have disabled the iCloud backup option in your iPhone settings, your device will not back up to iCloud. Check these factors and make the necessary adjustments to resolve the issue.
3. My iPhone won’t backup to my computer. How can I fix this?
If your iPhone is not backing up to your computer, there are a few troubleshooting steps you can take. First, ensure that you have the latest version of iTunes installed on your computer. Next, make sure you have a trusted USB cable and connect your iPhone directly to the computer, avoiding any third-party hubs or accessories. If you are using a Mac, check the System Preferences and ensure that the “Prevent iPods, iPhones, and iPads from syncing automatically” option is not selected. Restarting your computer and iPhone can also help resolve backup issues.
4. Can I backup my iPhone without using iCloud or a computer?
Yes, you can backup your iPhone without using iCloud or a computer. One option is to use a third-party cloud storage service such as Google Drive, Dropbox, or OneDrive. These services offer apps that can be installed on your iPhone, allowing you to backup your data to their respective cloud servers. Another option is to use an external storage device specifically designed for iPhone backups, such as a flash drive that connects to the Lightning port. These devices provide a convenient way to backup your iPhone without relying on iCloud or a computer.
5. How often should I backup my iPhone?
It is recommended to backup your iPhone regularly to ensure the safety of your data. A good practice is to backup your iPhone at least once a week or before performing any major software updates or changes to your device. This way, you can easily restore your data if anything goes wrong or if your iPhone gets lost or damaged. Regular backups are essential for safeguarding your photos, videos, contacts, messages, and other important data stored on your iPhone.
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Top 6 Fixes for Can’t Sign Into Google Account on Browser
Can’t sign into your Google account on your favorite browser? For Gmail, Google Drive, or any other Google service, encountering difficulties while accessing your account can be annoying, especially if you rely on your Google account for work.
This could be due to many factors, including misconfigured browser settings, malicious third-party extensions, or corrupt browser files. This guide will walk you through a few useful solutions that will help you regain access to your Google account.
1. Check Your Internet Connection and Account Credentials
When you encounter sign-in issues, it is always a good idea to first rule out any problems with your internet connection. Open another tab in your browser and load a few websites. If you experience any problems, switch to another network connection and try again.
Typos or capitalization errors in your email or password can prevent you from signing into your Google account. So, double-check your email ID and password while signing in.
Step 2: Turn on the toggle next to Allowed.
3. Disable Extensions
You may be unable to log into your Google account due to a troublesome extension in your web browser. To check for this possibility, you will need to disable all of your browser extensions temporarily.
To turn off extensions in Chrome, type chrome://extensions in the URL bar at the top and press Enter. Then, use the toggles to disable all the extensions.
In Microsoft Edge, type edge://extensions in the address bar and press Enter. Then, turn off the toggles next to the extensions.
After disabling your extensions, restart the browser and try to sign into your Google account again.
4. Clear Browsing Data
Overwhelming or corrupt browser cache is another common cause of browser-related issues. If that’s the case, you will need to clear the existing browsing data to solve the problem.
To clear the browser cache in Chrome or Edge, press the Control + Shift + Delete keyboard shortcut on your keyboard.
In the ‘Clear browsing data’ panel, click the drop-down menu to select All time. Tick the ‘Cookies and other site data’ and ‘Cached images and files’ checkboxes. Then, click the Clear data button.
Likewise, you can clear cache and cookies data in Safari , Firefox , and other browsers. After that, you can sign into your Google account.
5. Reset Your Browser
You may be unable to sign in to your Google account because of your browser settings. Instead of going through each setting individually , you can just reset your browser. This will restore your browser to its default settings and resolving any settings causing the issues.
If you use Google Chrome, type chrome://settings/reset in the address bar and press Enter to access the Reset settings tab quickly. Then, click on the ‘Restore settings to their original defaults’ option.
Click the Reset settings button to confirm.
Similarly, you can reset Edge , Firefox , or any other browser. After that, check if the issue is still there.
6. Uninstall and Reinstall the Browser
If you still can’t sign into your Google account, you have no option but to uninstall the browser and reinstall it.
On Windows, press the Windows key + R keyboard shortcut, type in appwiz.cpl , and press Enter. Select your browser from the list and select Uninstall. Then, follow the on-screen prompts to remove the browser.
If you are using a Mac, launch Finder and select Applications from the left sidebar. Then, right-click on your browser in the right pane and select Move to Bin.
After removing the browser, download and install your browser again. After that, you should be able to sign into your Google account.
Restore Access to Your Google Account
Unless your Google account is disabled or compromised, one of the above tips will resolve sign-in issues. Try them all, and let us know which one works for you in the comments below.
Last updated on 26 September, 2023
The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.
DID YOU KNOW
Pankil is a Civil Engineer turned freelance writer from Ahmedabad, India. Since his arrival at Guiding Tech in 2021, he delves into the world of how-tos, and troubleshooting guides on Android, iOS, Windows, and the Web at Guiding Tech. When time permits, he also writes at MakeUseOf and Techwiser. Besides his new-found love for mechanical keyboards, he's a disciplined footfall fan and continues to plan his international travels with his wife.
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1. It happens when I try to download from Youtube.
In such case you need to fix your IDM browser integration. Please read how to fix integration into all popular browsers .
2. It happens with all downloads when Kaspersky Internet Security is active
You need to follow these steps:
- You should be able to see hidden folders. Please read here how to see hidden folders in Windows Explorer
- Open Kaspersky Internet Security application, select Settings , select "General Settings" , uncheck "Enable Self-Defense" option, select "Save" and select "Yes" - to confirm the action.
- Exit Kaspersky Internet Security application - right click on the Kaspersky Internet Security icon in Windows task bar and select "Exit" from pop-up menu.
- Go to folder "C:\ProgramData\Kaspersky Lab\AVP21.3\Report\" and delete all files and folders inside it.
- Start Kaspersky Internet Security application again.
- Check "Enable Self-Defense" option back.
- Shutdown the computer (using Shutdown , not Restart ), then power on and check if the problem persists.